FirstBank Sierra Leone has launched its very modern banking operating software to improve customer experience and set new benchmarks for banking excellence in Sierra Leone.

The recently adopted banking operating software known as Finacle 11x represents  a significant investment in technology and innovation, underscoring FirstBank’s commitment to delivering seamless, secure, and personalised banking services to its esteemed customers. The upgrade is supported by cutting-edge technology infrastructure that has the excess capacity to deliver the best banking experience to the bank’s customers.

The software boasts a contemporary interface designed to provide customers with a seamless banking experience across all channels, including online banking and branch services. FirstBank has prioritised the security and privacy of its customers’ financial data. The very current software incorporates robust security protocols and encryption mechanisms to safeguard against cyber threats and unauthorized access.

Speaking on the role Finacle 11x will have in impacting the Banking experience for customers, the Managing Director of FirstBank Sierra Leone, Mr. Udeme Udoh, said “with the transition of FirstBank Sierra Leone – your bank – to Finacle 11x, we are embracing a new era of banking efficiency and innovation, poised to better serve our customers and adapt to the rapidly evolving digital landscape.”

Adopting Finacle 11x marks a redefining moment for your bank as it will propel us into the forefront of digital banking, thereby reinforcing our commitment in putting You our, our customer First,” he concluded.

Overall, the Bank’s upgrade of these platforms aligns with its goal to become a leading bank in the country, delivering excellent banking services to its valued customers.

About FirstBank Sierra Leone

FirstBank Sierra Leone has, in its 11 years of operating in Sierra Leone, remained focused on putting its customers and communities first. FirstBank Sierra Leone is a member of the First Bank of Nigeria Limited (FirstBank Group), which is renowned for its great customer service and general stakeholder engagement garnered in its 130 years of operation.

FirstBank Sierra Leone has 3 branches, and a network of 5 agents across the country, with over 130 staff. FirstBank offers universal banking services to individuals and businesses in Sierra Leone.


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