By: Gabriel Benjamin
In commemoration of the 4th year anniversary of its flagship artificial intelligence Chatbot known as Leo, United Bank for Africa (UBA) is set to further change the face of digital banking in Africa.
With its inception on January 11, 2018, the financial institution resolved to prioritise its customers as well as put the bank at the heart of disruptive technologies that will transform the experience of esteemed customers, and have so far gotten three million users hooked in less than three years of its formation.
The solutions offered by the Chatbot include funds transfer, call card top-up, checking of account balance, retrieval of bank statements, instant account openings for new customers, statement to embassy or other banks as well as microfinance, purchase of airtime and data, paying of bills and effectively helping with savings and spend limit.
The bank stressed that Leo, which has proven to be the most formidable artificial intelligence chat bot till date; serving an ever-increasing customer base who now have less transaction hassles to worry about is currently available on Facebook Messenger, WhatsApp, Apple Business Chat.
To further extend its reach, UBA has concluded plans to commence Leo services on Instagram and Google Business, terrains none of its peers can lay claim to.
Group Managing Director/Chief Executive Officer, UBA, Mr. Kennedy Uzoka, affirmed that UBA customers indeed agree that Leo is one of the bank’s biggest investments in cutting-edge technology and has been steadily changing the face of banking in the continent.
“Three years later, and with over almost four million customers and counting, UBA’s Leo, has without a doubt, remained the smartest Banking Chatbot in Nigeria because of its speed and quick learning intelligence and has continued to evolve with plenty to offer its teeming customers,” Kennedy Uzoka, Group Managing Director and Chief Executive Officer, UBA said.
With its presence in 20 African countries in three languages, Leo has a number of features bound to wow existing and potential customers with services that are fast and secure as all transactions and enquiries are encrypted, end-to-end. This means that customers’ information is safe and not accessible to third parties.
“While other financial institutions are still trying to find their feet as regards Artificial Intelligence, we can proudly say that our Leo has become a massive success as it continues to consolidate on its successes and accolades, winning several awards in a short while of its existence,” Uzoka added.
According to Uzoka, the Chatbot is a recipient of over 10 prestigious awards globally since its inception and UBA said it has ensured that Leo continues to enjoy periodic and systematic upgrades with special emphasis on enhanced advancements and specialised unique features where necessary.
“UBA’s vision has always been and will remain to be a dominating force in Africa’s digital banking space. Our resolve is to provide unparalleled experience across all channels. We are a technology-driven institution with vast knowledge in the business that we do and Leo, being a tested, dependable and intelligent personality, did well to replicate on WhatsApp the success it recorded on the Facebook Messenger platform where it started its journey and later on the IOS (iPhone Operating System) platform.
“It is a solution that is from the customer’s standpoint, easy to use by anyone regardless of demography. Leo is always ready and waiting to help with any form of banking service.”
Other services provided by Leo enable customers to make banking services across request, stop, or confirm cheques, block card, log and track complaints, ATM, freeze accounts, flight payment, linking and funding of prepaid cards, travel notifications, and Dubai Visa service, customer care complaint resolution, linking of new accounts, and check weather, among others.