Ombudsman Office trains staff on handling complainants


May 24, 2018 By Victoria Saffa

Office of the Ombudsman Staff with their certificate

Office of the Ombudsman Sierra Leone has concluded two-day training for twenty- two staff on handling complaints and investigations.

The training, which was held at the National Pastoral Centre in Kenema, involved complaint handling officers from the head office in Freetown and the provincial offices.

Addressing participants, Ombudsman Melron Nicol-Wilson said the training was geared towards actualising goal 1 of their strategic plan for 2018 to 2023 – to have a technically competent, internally cohesive, efficient and effective institution.

He continued that as part of the implementation of the strategic plan, the office recently recruited twenty staff, most of them were deployed in the provincial offices to handle complaints and investigations.

Mr. Nicol-Wilson explained that two months ago he adopted a new complaint handling manual which was developed together with senior officers in the office, noting that the training was meant to keep complaint handling officers, especially the new staff, abreast with the manual.

Also, head of Investigations Department at the Ombudsman’s Office, Alhaji Mansaray, said participants were taken through constitutional and legal framework of the work of the ombudsman, practical steps in handling complaints, investigation techniques and communication skills.

He continued that the training was timely and that it would help participants do their work, adding that the office now deals with over five cases per month.