FBNBANK DRIVES CUSTOMER-FRIENDLY BANKING SERVICE OFFERINGS

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November 30, 2016

Since business inception in Sierra Leone, FBNBank Sierra Leone limited, has revamped and strengthened its provision of customer-friendly banking and financial solutions to its customers. The bank demonstrates a clear understanding of its customers’ peculiar banking and financial needs, by rising to meet them adequately.

To further enhance the delivery of convenient and delightful banking services, FBNBank Sierra Leone recently moved its IT solutions to Finacle 10 operating system platform. The highly integrated and robust Finacle 10 operating system now enables the bank to offer a wide spectrum of services to its customers. It also enables the customers to enjoy one-branch banking services. Services are now faster and more convenient. That includes, new account opening which can be done within five minutes record time of initiating account opening process. The bank’s secure, fast and convenient money transfer services like Switch, Ria, Sigue and Moneygram are also available to boost its customer-friendly credentials.

FBNBank Sierra Leone service ethos is premised on a fundamental understanding of the unique challenges facing financial and banking services consumers; their desire and need to access cutting edge financial solutions. This understanding further informs the bank on its ‘’you first’’ service mantra which by extension translates to personalised, convenient and efficient solution-oriented banking service offerings across all segments of customers. From financial advisory to lending and money management, FBNBank Sierra Leone helps you realise your dreams and also grow your business.

ABOUT FIRSTBANK

First Bank of Nigeria Limited (FIRSTBANK), a subsidiary of FBN Holdings Plc, is Nigeria’s most valuable banking brand and leading financial services institution by total assets and gross earnings and one of the largest corporate and retail banking financial institutions in sub-saharan Africa (excluding South Africa). Since its establishment in 1894, the bank has consistently built relationships with customers focusing on fundamentals of good corporate governance, strong liquidity, risk management and strong capitalization.

Firstbank operates an extensive distribution network with over 750 business locations (623 branches, 61 quick service points and 69 cash centers/agencies), over 2,500 ATM’s and over 9 million customer accounts.  The bank provides a comprehensive range of financial services and has international presence through its subsidiaries, FBNbank (UK) Limited in London and Paris, FBNBank DR Congo, FBNBank in Ghana, Gambia, Guinea, Sierra-Leone and International Commercial Bank (ICB) Senegal, as well as its representative offices in Johannesburg, Beijing and Abu Dhabi.

Firstbank is the recipient of many awards. The Bank has been named “The Best Bank Brand in Nigeria” five times in a row – 2011, 2012, 2013, 2014 and 2015 – by the globally renowned “The Banker Magazine” of the financial times group. Firstbank’s brand purpose is to always put its stakeholders, customers and partners at the heart of its business, even as it is poised to standardize customer experience and excellence in financial solutions across sub-saharan Africa, in consonance with its brand vision “to be the partner of first choice in building your future”. The brand promise is to always deliver the ultimate “gold standard” of value and excellence. This commitment is anchored on the Firstbank’s inherent values of passion, partnership and people, to position its customers first in every respect.

For five consecutive years, 2012, 2013, 2014, 2015, and 2016 Firstbank was named the “Best Retail Bank in Nigeria” by the Asian Banker International Excellence in retail financial services awards. Other recent awards include the “Best Bank in Nigeria” in the Euromoney Awards for Excellence, “Best Bank in West Africa” and “Most Innovative Bank in Africa” in the African Banker Awards, “Best Bank in Nigeria” in the EMEA Finance African banking awards for the fourth time, “Best Foreign Exchange Services in Africa” in the EMEA finance treasury services awards, “Best Banking Group in Nigeria” by World Finance Banking Awards, and “Best Financial Reporting Company” by Africa Investor.