By Hassan Gbassay Koroma
Orange-SL, the leading teleco in Sierra Leone, has emerged as the first GSM provider in the country to be certified with international standard ISO 9001:2015, for quality management system.
ISO 9001 is a globally recognized standard for quality management systems that helps organizations to improve their performance, meet stakeholders needs, especially customers’ expectations and demonstrate their commitment to quality.
Its requirements define how to establish, implement, maintain, and continually improve on quality management systems (QMS).
The certification requires QMS policies and procedures necessary to provide products and services to meet their stakeholders’ needs and improve their satisfaction and put in place effective processes to deliver their services whilst at the same time establishing continual improvement.
Commenting on the achievement, the Chief Executive Officer of Orange Sierra Leone, Sekou Amadou Bah, stated that holding a certificate issued by an accredited conformity assessment body brings an additional layer of confidence and trust.
He further comment that the company is committed to improve the daily lives of the people in Sierra Leone by providing wonderful and responsible digital solutions in line with international standards and to continuously improve their system of performance and the satisfaction of all their stakeholders, especially their customers.
Rufina Adjivon Tucker, Project Lead and Program Director of Orange Sierra Leone also commented that, the certification signifies Orange Sierra Leone’s commitment to quality standards and proves their drive to always be at their excellent and exemplary best.
Chief Compliance Officer of Orange Sierra Leone, Cheikh Diongue Mbaye, further commented that the development is not just a test of their integrity as a company, but a chance to show their dedication to uphold the highest standards through compliance with established international standards.
He said the certification demonstrates Orange Sierra Leone’s commitment to all its stakeholders, especially their customers to establish satisfaction and trust, sound quality control processes, productivity and build a culture of continuous improvement.
