February 8, 2021
By Alhaji H. Sani
The United Bank for Africa (UBA) has on Saturday, February 6th, lunched nationwide ‘Saturday Banking’, a development that emanated from a growing customer request to extend banking services during weekends.
Thus, UBA will be banking on every Saturdays from 10am to 2pm across all branches. The lunching took place at it Charlotte Street Head Office and across all branches nationwide.
UBA Managing Director Isiaka Usmani, told pressmen and customers that the strategic intent of the Bank is to be among the top three banks in any country in which it operates.
He added that UBA as a global bank currently operates in 20 African countries and three global financial service centre specifically in London, USA, and Paris, adding that their aim is to be the number one Bank in Sierra Leone.
He stated that the Saturday banking will improve customer’s perception of UBA as a customer focused bank, which will improve customer service rating in the market.
He added the weekend banking will also place UBA ahead of other banks because no bank is currently offering that service in Sierra Leone.
The banking, he said, will also make prospective customers open account with the bank mainly because of the Saturday banking and will reduce the risk of customers who usually carry their Saturday’s sale home over the weekend.
“This initiative is also expected to have positive impact on the deposit growth as we take advantage of this to acquire new customers and grow our share of wallet of existing customers and will further delight our customers in line with the Bank’s new customer experience mandate,” he said
The UBA boss said the Saturday banking services will include cash deposit, cash withdrawals, card issuance and other digital banking enrolments.
He further stated that the services will also include clearing cheque deposits to be sent to clearing on the following weekday and in-house funds transfers (within Accounts).
He said Saturday banking shall be limited to the following staff and roles only: Customer Services Management (CSMs), Cash Officers (Cos), Front Tellers, CMC Teller, Bulk Tellers, Customer Relation Officers (CROs), One Police Officer per branch, one IT Support Staff etc.