October 9, 2017
FirstBank of Nigeria Limited, the parent Bank of FBNBank Sierra Limited has emerged as the first financial institution in Nigeria and West Africa to issue 10 million cards to customers across the sub-region.
This makes FirstBank the second bank in Africa to achieve this feat.
According to the Managing Director/Chief Executive Officer, First Bank of Nigeria Limited, Adesola Adeduntan, delivering this feat was a testament to the bank’s brand promise to put its customers first and continuously improve its business to serve them better.
The FirstBank boss added: “We can attest that our customers have become more technology savvy and we will continue to encourage this attitude with our commitment to world class service delivery as we work to ensure optimal performance and availability of all our alternative channels, to meet and exceed the expectations of our customers.
“The bank currently processes over 78 per cent of its customer transactions through self-service channels.” He further explained that the accomplishment was reminiscent of a similar milestone achieved two years ago when the bank in December, 2015 and May 2016, was named the first financial institution in the country to achieve sustained alternative channels transaction volumes of 100 million transactions in December 2015 and May 2016.
FirstBank said it has sustained its edge in payment card issuance with its Instant issuance/Instant activation technology, which was pioneered about seven years ago.
This, it stated informed its consistency in maintaining the highest active card ratio in the industry.
The bank also noted in a statement that it recently won three Interswitch awards in electronic payment as the fastest mobile penetration bank across Africa, the highest card transacting bank and the highest issuer of Verve cards.
These, it said were clear indications that “the giant strides taken by the sub-Saharan leading bank brand towards fostering its banking technologies are well aligned to the fast-paced technological advancement in today’s ever evolving financial ecosystem.”
The MD FBNBank Sierra Leone, Mr. Adekunle M. Amujo reaffirmed the bank’s commitment to ensuring every of the bank’s customer in Sierra Leone experiences the convenience of the bank’s instant ATM card issuance and activation. He equally applauded the great feat achieved by the Group and sited that, it was made possible by the outstanding channel performance record of the bank. He called on Sierra Leoneans to come on board and share in the exceptional experience that its customers are enjoying using these e-channels. “Our ATM uptime in the bank is almost 100% and the online banking platform seamless” he added in his remarks.